Deleting your Vendariz account

If you are a team member

Deleting your account erases your sign-in, email address, phone number and address, and removes your profile, the avatar you picked with it. You will be signed out and will not be able to sign in again.

What the business keeps. Records of the work you did — restocks, stock counts, mileage and cash records — stay with the business you worked for, under your name, as you agreed when you accepted the invitation to join. Your email address and phone number are removed from those records everywhere they appear. Your name stays on those records for as long as the business keeps them, and goes when the business deletes the record or its account. One short separate note of an internal identifier and your name, kept so the owner can reassign your markets and routes, is deleted seven years after you leave, or sooner if the business is deleted.

If you own the business

Deleting the business is immediate, total and irreversible. It destroys the whole business: every market, every record, every team member’s account, and your own. Your subscription is cancelled and the payment method removed; there is no refund for the remainder of a paid period, and there is no way to reopen it afterwards.

Export anything you want to keep first. Once it is done, the copy you exported is the only copy that exists.

You will be asked to type the business name and sign in again before it proceeds. If an ownership transfer is in progress, cancel it first.

On the app: More → the gear icon → Personal Information → Delete account. On the web: Account → Billing → Delete business.

If you cannot sign in

Email support@vendariz.com from the address on the account and tell us you want it deleted. We will verify that the address is yours before acting — that check exists to stop somebody else deleting your account, and we cannot skip it.

What is kept after a deletion, and for how long

Some records survive any deletion, and we would rather say so here than leave you to find out:

• Database backups — up to 35 days, then they expire on their own. We do not use them to bring back a deleted account.
• A record that the deletion happened — the time, opaque account and business identifiers, and counts of what was removed — no name, email address or phone number. It is kept as the evidence that the deletion ran.
• The reason you gave on the exit survey — when a business is deleted, if you gave one, two years. It carries no name, email address or business name; anything you typed in the comment box is kept as written.
• Our staff audit log — our record of what our staff did through our internal tools, including a deletion they carried out on your instruction. It has no expiry date and is not deleted with your account.
• Our payment processor Stripe's own records — when a business is deleted, its customer, invoice and charge records, kept under its own legal obligations. We cannot delete them for you.
• Mobile app crash reports — 90 days, then Google deletes them. They carry no account identifier.
• Server and access logs — 30 to 90 days, then they expire on their own.
• A team member's name, for reassigning their work — one short note of an internal identifier and your name, so the owner can reassign your markets and routes, deleted seven years after you leave, or sooner if the business is deleted.
• Running totals by month, region (down to city) and category — not deleted. They hold no names and no identifiers, and if we ever share them we share them only in anonymous form.

Section 9 of our Privacy Policy sets all of this out in full, with a few smaller items besides: an email suppression entry where mail to you bounced, older copies in the raw sales-feed archive (up to 90 days), an invitation not yet accepted (until it expires, seven days after it was sent), a product or photo we added to the shared catalog, and one activity counter (within 60 days). We may also keep data longer where the law requires it, or where it is necessary to resolve disputes, prevent fraud, or enforce our agreements.